About
GOL Transportes Aereos is a low-cost Brazilian airline which is the largest domestic and third-largest international airline. The airline began its initial operation between Brasilia to Sao Paulo in 2001 and has been growing both domestically and internationally ever since. Travel Class
GOL Transportes Aereos provides two classes of travel.
GOL Premium Class: GOL offers all Premium flyers with comfortable seating along with a hassle-free boarding and check-in. Guests are also given duvets and pillows along with amenity kits on long-haul flights.
Economy Class: GOL offers Economy class with wider than standard seats which allow passengers to relax on short and long-haul flights. Guests can make their preferred seat selection at an additional cost. The economy class has three different fare types.
Max
Plus
Light
GOL + Conforto Seat: Passengers can choose a semi recliner seat with extra legroom for a small additional cost. Frequent Flyer Programme
Smiles is the frequent flyer programme which offers members with rewards on every flight booking. The programme offers members with cash instead of points or miles through which they can book flight tickets, seat upgrades, seat selection, meal booking and in-flight services.
Flying Blue is the Air France-KLM's frequent flyer programme which allows earning miles based on the travel distance, fare and service class. Flying Blue program also includes Air Europa, Garuda Indonesia, Kenya Airways, Aircalin and TAMROM. Passengers can join as members as the program is free. Flying Blue has two types of miles: Award Miles and Level Miles, where Award Miles can expire in 20 months without flying and can be exchanged for other rewards and Level Miles is valid until 31 December of each year and is used to determine membership level. Award Miles can be redeemed for free tickets, upgrade in travel class, extra baggage allowance and lounge access. Members also can donate miles to charity through KLM AirCare's or make purchases in the Flying BlueStone. Award Miles can be earned on SkyTeam partners and Flying Blue partner airlines including Alaska Airlines, Air Corsica, Airlinair, Bangkok Airways, Chalair Aviation, Comair, Copa Airlines, Gol Transportes Aéreos, Japan Airlines, Malaysia Airlines, Qantas, TAAG Angola, Twin Jet, and Ukraine International Airlines. Baggage allowance
Passengers are allowed to carry hand baggage which can weigh up to 10 kgs divided into one or two bags and the check-in bag can weigh up to 23 kgs. Passengers can read about excess luggage allowance, special baggage and additional charges here. Check-in
Domestic Flights - Passengers can check-in 48 hrs to 1 hr prior to the scheduled departure time.
International Flights - Passengers can check-in 24 hrs to 2 hrs prior to the scheduled departure time. In-Flight Services
GOL Transportes Aereos offers passengers with a range of in-flight services which make the time onboard more memorable. the Mae Terra snacks are complimentarily given to all passengers on domestic GOL flights. Guests on international flights are given complimentary meals, snacks and beverages. Passengers can pre-book drinks and vegetarian meals depending on the length of the flight. Onboard support
GOL Transportes Aereos provides assistance for guests with special needs, Infants, expectant mothers, unaccompanied minors and any pre-departure arrangements. Passengers in need of mobility support will be provided with wheelchair services during the flight. Please contact the airline directly for any support requests. Refund and Cancellation
Passengers can cancel their booking either through GOL Transportes Aereos sales’ office or website. All cancellations are subject to a cancellation fee.